How Do I Contact Amazon Customer Services

Amazon has grown to become the biggest e-commerce retailer in the earth. According to statista.com, 206 million people shop on Amazon every month. The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Number of Amazon reviews – vii.8k

Amazon rating*- two.ii⭐⭐

Claimed losses - $5.1M

Successful calls – xv%/40K

In the recent past, at that place take been numerous complaints regarding the Amazon client service on PissedConsumer. This article explores the best and easiest ways to contact their customer service. It also addresses the following top consumer questions to Amazon:

Is Amazon client service good?
How to contact them past phone?
Can I contact their customer service via social networks?
How to contact seller on Amazon?
Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself every bit a customer-centric eastward-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon client service.

According to PissedConsumer.com reviews, the top Amazon back up complaints are in regards to:

Difficulty getting through to the Amazon support.
Rude delivery staff.
Beingness put on hold for extended periods when customers contact Amazon via phone.
Mishandling of products by Amazon commitment men.
Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

Poor quality or lacking products.
Beingness overcharged especially on the Amazon prime membership.
Wrongful billing on orders.
Delivery of the wrong items.
Unexplained alter in commitment dates.
Difficulty returning items and getting refunds.

These complaints seem to come up up beyond the various visitor portals, including Amazon.com, Amazon Republic of india, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the client complained that the company was delivering refurbished appurtenances that were defective and positioning them as new products. On 5 occasions, the client received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

five times and two dissimilar sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Drinking glass Door gives it 3.9 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Phone?

Every bit evidenced in numerous reviews on PissedConsumer, customers would like to know how to telephone call Amazon. The claiming that most people feel is finding the right Amazon phone number to phone call or being put on hold for too long. All the same, some issues are easier resolved by talking to a real person.

There are dissimilar client service numbers depending on your location and issue at mitt as follows:

Amazon toll-free number: (866) 216 -1075
For legal issues: (206) 266 – 4064
For payment issues: (866) 216 -1075

To find out the authentic Amazon phone number to call, visit the visitor'southward help center, roll down on the page, and click on "Contact U.s.".

Amazon contact us

Select a category under which your issue falls. Yous will exist prompted to provide more than details almost the effect by choosing even more than categories from the drop-downwards menus. Scroll down to the "talk to someone" segment and click on "phone".

Provide your country and telephone number. If your country is on their driblet-downwardly listing, you lot might be asked to specify your number for an Amazon customer service representative to phone call you. Otherwise, the company will provide you lot with a phone number to call.

Before you contact Amazon customer support, ensure to take all the data almost your account at mitt including your total name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will transport a verification code to your phone at the offset of the call and y'all will be required to ostend the lawmaking.

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon. The client service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. And then, if you don't know how to call Amazon, you can either tweet or direct message the customer service representatives on their page. If the event involves providing your personal information, it is best to directly bulletin the Amazon Assistance Twitter page to avoid exposing your data to scammers.

As for Facebook, it is not clear whether Amazon client care responds promptly since you can just straight message them. The other selection for contacting the Amazon back up is to send them an e-mail. The primary Amazon client service email address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn't get a response to their email. Hence 1 of the nearly Amazon FAQs is "which is the best Amazon e-mail address to write to?" I reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email address.

If you are looking for immediate assistance on your issue, it is best to contact Amazon via phone or reach out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers oftentimes wonder how to call Amazon seller. Whether yous want to enquire about a product, to change your society, or to provide feedback, there are iii primary ways to contact a seller on Amazon.

Through the "sold by…" link

Amazon provides the proper noun of the seller under the product description. If you click on the "sold by…" link, it will offering you lot an pick to ask a question. You will be probed about whether y'all are enquiring about a production you take already ordered or otherwise. So, you will cull a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or bulletin goes directly to Amazon, and so the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes upwardly to three business days for the seller to respond.

Through your gild page.

You lot can seek assistance from the seller for products already ordered through the "your orders" page. To do so, login to your account and go to "your orders" page. Click on the lodge that y'all would like to contact its seller. On the right side, you will be presented with several options including a "problem with order" or "become assistance with order". Click on information technology and follow the prompts to provide details about your issue.

Through the Amazon review

If you already received your lodge and you lot would like to give the seller feedback, you can practise so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did non get a response or their issue resolved by the seller. In such a case, information technology is best to contact Amazon support directly. To speak to a client service representative, telephone call the appropriate Amazon telephone number.

5. Is In that location an Amazon Assistance Page to Contact?

The Amazon "Contact us" page is the starting point for contacting the their customer service. On the page, y'all are provided with vii categories to choose from including:

A commitment, order, or render;
Prime Membership;
Payment, charges, or gift cards;
Login, address, or phone;
Device – FireTablet, FireTV, Echo etc.;
Digital Content – Kindle Books, Music etc.;
Something else.

In one case you lot cull the category yous need help with, you lot will be prompted to provide further details about the issue by selecting from the provided drop-downwardly menu. Amazon then provides you with relevant information in regards to the result and some ways you can resolve the matter. They then continue to offer y'all an option to talk to someone either by e-mail, phone, or chat.

Amazon Help page

If you lot click on the email option, y'all will be provided with a window where you can specify details about the issue. One time you lot ship the e-mail, y'all should get a response inside 12 hours.

If you select the Amazon Live chat choice, you will be led to a alive conversation page where a client service representative volition be available for you lot to conversation with. For the telephone option, you will either be provided with a telephone number to call or yous will exist asked to provide your telephone number for a company representative to give you a phone call.

Finally, the company has a comprehensive help center that contains manufactures on almost common customer bug and answers to the top Amazon FAQs.

Some customers find the process of contacting a customer service representative as well complicated. Amazon complaints betoken that you have to go through numerous steps before being able to become in affect with a real person.

Amazon offers various ways to get in touch with their customer service team, including email, phone, live chat, and social media pages. Likewise, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a existent person both on the telephone and alive conversation.

How has your experience with the Amazon customer service been? Y'all are welcome to share your experience past leaving a review about Amazon by clicking the push beneath.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the data in the visitor's profile. The algorithm parameters are: users' rating, the number of resolved bug, the number of company responses and more than. The PissedConsumer algorithm is likewise subject to change in the future.