What Is Customer Service Mean To Me ?

Past Mike Simpson

If you're applying for a customer service representative job, there's a ridiculously good chance the hiring manager is going to ask you, "What does customer service hateful to you?" Yeah, it may seem like a weird question. After all, don't they know what client service is all about?

The thing is, this question isn't about what they know; information technology'south almost what y'all call up. Plus, while it may look like they're simply afterward a definition, that isn't really the instance. In that location's way more to this question than that, and it's crucial to empathize what'south up if y'all're going to get your answer right.

So, if you need to make sure yous tin explicate what great customer service ways to you lot, here's what y'all should know.

What Is Customer Service?

Okay, let's start by talking near what client service even is, to begin with. In the simplest sense, customer service is the deed of providing back up, guidance, or assistance to people who are intending to buy or currently using a product or service.

In a customer service position, you may reply questions, provide recommendations, troubleshoot issues, and handle similar responsibilities that are client-oriented. At times, in that location may be some selling involved, too, merely aggressive sales techniques aren't part of the typical equation.

In the globe of business, the importance of customer service tin't be overstated. Overall, ninety percent of shoppers factor in customer service quality when deciding whether or non to actually brand a purchase. Plus, 92 percent of consumers are more likely to make subsequent purchases when they've had a positive experience before.

When you're interviewing for a customer service job, the hiring manager wants to make sure y'all can represent the company well. You're one of the faces of the concern, so that shouldn't come equally a surprise.

During your interview, you need to showcase skills that align with the role. Customer service skills can run the gamut, ranging from communication and empathy to problem-solving and analysis, and then it's wise to tap on several areas forth the way.

MIKE'Due south TIP: When you're interviewing for a client service chore, your customer service skills may be on display fifty-fifty when you don't realize it. How yous answer questions clues the hiring manager in when information technology comes to your advice and agile listening skills. The way you arroyo unexpected questions highlights your agility while sharing details about the company in your responses showcase your enquiry capabilities. The hiring manager is paying attention, and then use that to your advantage, allowing you lot to demonstrate your capabilities fifty-fifty when you're not discussing them outright.

Why Does the Hiring Manager Enquire This Question?

So, why is the hiring manager asking you lot, "What does client service mean to you?" Mainly considering they want to encounter if your perspective aligns with the company'southward.

They aren't looking for a textbook definition. Instead, the hiring managing director is after something a bit more personal, letting them go a glimpse into how you think.

Common Mistakes When Answering This Question

As with all interview questions, it's possible to brand mistakes when you answer, "What does customer service hateful to you?"

One of the biggest missteps is taking the question too literally. Once more, the hiring managing director isn't request for a lexicon definition; they want your perspective. While you lot can add some tidbits about how it's actually defined, that shouldn't be the cadre of your answer.

Similarly, focusing also much on the job description isn't a bang-up move. The hiring manager isn't request for a rundown of typical customer service responsibilities. They are after something deeper, ensuring they can get some clues most your mindset.

Finally, not discussing any examples of proficient client service isn't a smart motion. While you lot tin technically answer the question without i, you lot're missing an opportunity to highlight why you're astonishing.

Whenever possible, segue into an example that showcases great client service on your office. That fashion, you can give your response extra oomph.

Tips for Answering This Question

At this point, you should take a expert idea of what client service is and why having an first-class reply to this question is crucial. So, allow's motion onto how you can create a smashing response.

Here are 3 infrequent tips that can help you create a winning answer.

1. Talk About Why Client Service Matters

At the start of your answer, take a moment to explicate why you think customer service matters. When y'all do that, you show that you lot sympathise the importance of customer service, and that makes a deviation.

In nearly cases, you tin can cover this with merely a unmarried sentence. By keeping this moment brief, you lot'll accept plenty of time to dig deeper.

2. Share an Example of Excellent Customer Service (and How It Made a Difference)

Examples speak louder than anything else during an interview. It lets the hiring manager "encounter" yous in action, creating opportunities for them to larn more about how you would perform in the part.

Ideally, you desire to choose examples of practiced customer service that connect with why you retrieve being exceptional in this area is important. 1 of the best options is to talk about a time when you lot made a real difference for the customer. A standout moment tin be very powerful, especially if it's unique.

3. Research the Visitor'southward Customer Service Position

If you lot desire more data that helps y'all align your response with the hiring manager'southward needs, look no farther than the visitor's customer service position.

Past reviewing formal policies along with mission and values statements, you tin can get a ton of insight into the company's perspective. Once you get that worked out, yous can run into if the company's priorities align with your ain, as well as what information technology will take to marshal your answer with that position.

How to Answer the Interview Question "What Does Customer Service Mean to You?"

Alright, it'south fourth dimension for what you've been waiting for: an overview of how to answer, "What does customer service mean to you?"

As we mentioned above, the response needs to be a piddling personal. Spend some time reflecting on your customer service experiences, both every bit an employee and a consumer. Call back about what actually made a difference and how any actions reflected on the company.

After that, you need to go with the right strategy. By using the Tailoring Method, you can figure out which customer service examples and skills best align with that specific task. It makes your responses as relevant every bit humanly possible, and that matters.

Once you have some examples in mind, quantify the details. Numbers add a level of precision and give the hiring manager critical context. Plus, they make sure y'all aren't just saying you lot were successful; they help y'all prove it.

Try to get at least 1 metric into your response. That way, your answer will pack as much of a dial as possible.

Want to see all of those tips in activity? Great! Hither are three case answers that you can use every bit inspiration.

1. Retail

EXAMPLE ANSWER:

"In my eyes, offering exceptional customer service doesn't just assistance a company stand out from the competition; it also boosts customer loyalty by making buyers feel welcome, cared for, and supported.

To me, customer service ways giving that niggling scrap extra. While going the extra mile is of import, and so is going that extra inch. Every action matters, and fifty-fifty small ones can have a substantial touch on.

When I was working as a retail clerk at a wearable shop, a woman came in who appeared a bit nervous. I greeted her warmly, offering my help. She approached and said that she'd recently experienced a pregnant weight alter and wasn't sure how to shop for her new body blazon.

I told her that I was happy to assist guide her. Subsequently asking her about way preferences, I gathered five tops and bottoms for her to try on. We used that as a starting betoken. As she found pieces she loved, we built on those successes. It was a methodical process but also an emotional journey that spanned over an hour, and I was by her side the entire style.

Afterwards she was finishes picking out her new outfits, she was both elated and relieved. Not simply was her shopping trip a success, simply she had a newly found conviction, which was far more than than she expected. It led to a $500 sale, besides as a new sign-up for the shop menu, and she even referred three friends to our store.

That'south the customer service experience I aim to emulate every twenty-four hours, equally I genuinely think that'southward a prime example of what client service means to me."

2. Eating house

Instance Answer:

"Great customer service has the power to accept a challenging state of affairs and turning it into something amazing. That'southward the foundation of loyalty, equally it shows the company volition go the actress mile, all in the name of customer satisfaction.

In my last position at a local diner, nosotros had a day where nosotros were unexpectedly shorthanded. This led to long wait times for customers, both when it came to existence seated and after ordering.

I wanted to practice what I could to mitigate the frustrations. I began by frequently communicating about the wait times, ensuring customers understood the nature of the situation right abroad. That was surprisingly effective on its own, as those who decided to dine with us that 24-hour interval weren't caught off-baby-sit by whatsoever delays.

Later that, I arranged to speed up drink services. We offered beverages to those who were waiting to exist seated, making the upwardly to 45-minute wait more comfortable.

Additionally, we handed out menus to those in the waiting area, assuasive them to brand decisions well-nigh their meal in advance. Together, the drinks and menus alter cutting downward the fourth dimension the diners spent at the table by 15 minutes, leading to faster turnover while bettering their experience.

All forth the fashion, I focused on keeping a positive attitude. I showcased my appreciation for their patience, a small gesture that has a major impact on mood. I also remained diligent, checking in regularly to make sure they were happy.

I required a lot of effort, simply, in the finish, customer satisfaction remained high. In many ways, that outcome is what client service means to me; the ability to work through a challenging time while keeping the customers happy."

three. Call Centre

EXAMPLE Reply:

"Client service isn't just near making customers happy; it's almost ensuring they feel heard. When that happens, the company'due south reputation reaches new heights, as anybody feels respected and valued.

When I was working in my concluding call center position, I received a call from a customer who wasn't just frustrated, by incredibly stressed. The product – which was used by her young son – wasn't working properly, causing him to get upset.

During our conversation, I worked to larn more about the nature of the situation. Along the way, I discovered that her son had a challenging medical status, and the product was a primary source of comfort to him during a trying time.

After learning that item, I reached out to my manager to see what options were bachelor, explaining the nature of the situation. We discovered that the customer'south issue was repairable, but information technology required a easily-on approach.

My manager was able to coordinate with other teams swiftly, finding a person who could head out to set up the trouble right away. In just two hours, everything was working correctly once more.

Actively listening to the caller created an opportunity to go the extra mile. I took that lesson to heart and, in the end, utilise the feel as a reminder of what customer service tin can genuinely mean."

Putting It All Together

Now, you should have a solid idea of how to answer "What does customer service mean to you lot?" Utilize those tips to your advantage. That way, when your side by side interview rolls around, yous'll be ready to shine.

Good luck!

Co-Founder and CEO of TheInterviewGuys.com. Mike is a task interview and career good and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured past publications such as Forbes, Entrepreneur, CNBC and more than likewise as educational institutions such every bit the University of Michigan, Penn State, Northeastern and others.

Learn more about The Interview Guys on our About United states of america page.

What Is Customer Service Mean To Me ?,

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