Can A Problem Be Assigned To A Project In Service Now

Add together an consequence to a project to escalate a hazard or to rails an unexpected problem such as a technical malfunction or resources unavailability that occurs during whatsoever phase of the project life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or fifty-fifty a failure can occur.

Earlier yous begin

Office required: it_project_manager

Process

Navigate to Project > Projects > All .
Select the project to which yous desire to add together an issue.
In the Issues related list, click New.

On the Issue class, fill in the fields.

Table 1. Consequence form
Field	Description
Number	System-generated ID number with a configurable prefix.
Country	Current land of the issue. All new issue records are created in the Open country. The available states are: Pending, Open, Piece of work in Progress, Closed Complete, Closed Incomplete, and Airtight Skipped
Priority	Urgency of resolving or managing the issue based on possible impact.
Estimated toll	Estimated cost the issue generates.
Impact	Bear on on the outcome of the projection if the result remains unresolved.
Due engagement	Requested appointment for the assigned resources to resolve the issue or the engagement on which the issue must be closed or addressed if not assigned to any resource.
Assigned to	Primary resource assigned to piece of work on the consequence resolution.
Parent	Project to which this result belongs.
Testify on project status study	Pick to specify whether the outcome information should exist included in the project condition report.
Brusk clarification	Cursory description of the issue and its potential impact on the success of the project. Equally you beginning typing the title for your issue, related issues that potentially match your upshot are displayed. Click the suggestion icon () to select from the list of predefined event descriptions.
Description	Details of the issue and its potential impact.
Piece of work notes	Data to record and track the work accomplished for resolving the issue.

(Optional) Search in the noesis base for any commodity related to the issue.
1. Click the search cognition icon ().
2. If you find relevant articles, click the title of an article to view its content.
3. If you lot want to include the content of the article in the issue, click Attach to Outcome.
  The article content is copied in to the Description field of the Issue form. Y'all tin modify the text if necessary.
Click Submit.

What to do next

Catechumen an existing issue to decision, activity, or request change and shut the issue. For more than information, see Convert one RIDAC (Risk, Upshot, Decision, Action, and Request Changes) tape to another for a project.
Associate the issue with your existing risks so you tin can rail dependencies and recognize trends for future. For more data, encounter Associate existing RIDAC (Risks, Issues, Deportment, Decisions, and Request Changes) records for a project.